Privacy Policy

Privacy Notice

Your Privacy Matters to Us

At Ironside Pest Management, we are committed to protecting your personal information and your right to privacy. This Privacy Notice explains how we collect, use, and safeguard your data when you interact with us, whether through our website, by phone, or in person.

1. Information We Collect

We may collect the following personal information:

Full name

Contact details (address, email, phone number)

Property details relevant to pest control services

Payment information (processed securely through third-party providers)

Any other information you provide when contacting us or using our services

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide pest control services

Manage appointments and service contracts

Issue invoices and process payments

Comply with legal obligations

Improve our services and communication

We do not sell, trade, or rent your personal data to third parties.

3. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contractual – to deliver the services you have requested

Legal obligation – to meet regulatory and accounting requirements

Legitimate interest – to follow up on services and improve our operations

4. Data Storage & Security

We take data security seriously and have implemented appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

5. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data (subject to legal requirements)

Object to or restrict processing in certain circumstances

Withdraw consent at any time (if processing is based on consent)

6. Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law (e.g., tax/accounting purposes).

7. Cookies and Website Tracking

Our website may use cookies to improve user experience. You can choose to disable cookies in your browser settings. For more details, please refer to our Cookie Policy.