Ironside Pest Management

Ironside Pest Management is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website or services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

Ironside Pest Management provides domestic and commercial pest control services. For the purposes of data protection law, Ironside Pest Management is the data controller of your personal data.

If you have any questions about this policy or your data, please contact us using the details provided at the end of this document.

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What Personal Data We Collect

We may collect and process the following information:

• Name

• Address

• Email address

• Telephone number

• Property details relevant to pest control services

• Information about pest issues or property conditions

• Payment details (processed securely via our payment providers)

• Website usage data (such as IP address, browser type, and pages visited)

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How We Collect Your Data

We collect data when you:

• Contact us by phone, email, or through our website

• Request a quote or book a service

• Use our website

• Communicate with us regarding an appointment or service

• Make a payment

We may also collect information automatically through cookies and analytics tools when you use our website.

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How We Use Your Data

We use your personal data to:

• Provide pest control services

• Respond to enquiries and provide quotations

• Arrange appointments and access to properties

• Process payments and manage accounts

• Send service reminders or follow-up communications

• Comply with legal and regulatory obligations

• Improve our website and services

We will only use your data where we have a lawful basis to do so, including performance of a contract, legal obligation, or our legitimate business interests.

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Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties where necessary, including:

• Payment processing providers

• IT and website service providers

• Accounting or legal advisers

• Regulatory authorities if required by law

All third parties are required to keep your data secure and use it only for specified purposes.

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Data Retention

We keep personal data only for as long as necessary to provide services and meet legal, accounting, or regulatory requirements. When data is no longer required, it is securely deleted or anonymised.

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Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally permitted)

• Restrict or object to processing

• Request transfer of your data to another provider

• Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can control cookie preferences through your browser settings.

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Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

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Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact Ironside Pest Management.